• Ownership of the application production support for the IT applications

• Lead Application Support L1&L2 across the applications from the end user perspective

• Form , maintain and manage a capable IT application support team

• Ensure well documented SOP/checklist and execution same as per the expected timelines

• Own disaster recovery of applications with close co-ordination with infra team

• Ensure expected SLAs ,turned around time requirements linked to incidents ,changes ,problems in production

• Manage the application deployment in production

• Lead and priorities the application support teams work load

• Manage and Own the Problem Management Process

• Maintain application monitoring , performance tuning and testing

• Provide input to the implementation ,backup and roll back plan 

Experience range : 3-8 years

Must be good in verbal and written communications

Must have prior support function background