Role Purpose:

· Managing Regulatory & Servicing Related System / Process enhancements

· Ensure on-time development of all projects pertaining to Core and non-core applications

· Identifying opportunities in these systems and ensure smooth functioning.

Key Accountability:

Process Design and System Automation:

· Conduct requirement gathering, GAP analysis , Process study and Process re-engineering

· Process Re-engineering activities which involves

o Process analysis to identify NVAs

o Cause-effect analysis to identify problems within a process

· Oversee documentation and validation of functional specifications defined on the basis of business needs

· Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders

· Prepare business requirement document for system change post system feasibility analysis, system architecture, etc.

· Liaise with IT project manager , developer for getting the required changes developed

· Handhold the testing team during various phases of testing and represent end-users in the UAT phase

· Devise change strategies and implement change

Stakeholder Management:

· Engage with multiple functional teams to obtain buy-in for requirements identified and to drive functional ownership through implementation

· Running workshops with all impacted systems and users and driving them to one final delivery

Project Management:

· Participate in discussions, functional owners to understand project requirements/mandates across non-core IT applications

· Create project plans in consultation with reporting manager, establish objectives and outcomes, and seek requisite approvals for driving them from relevant stakeholders

· Conduct discussions with all the identified stakeholders to map the responsibilities of various team members and timelines of delivery

· Identify tools, data sources, and liaison with all concerned internal and external stakeholders to obtain data required and enable realistic project planning and execution

· Anticipate business requirements of stakeholders to ensure efficiency and scalability of the fast-growing business

· Conduct periodic discussions with identified stakeholders in the project team to monitor progress against timelines and evaluate challenges/ issues faced if any

· Present project status to all concerned stakeholders and others in the functional teams, on a periodic basis, along with vendors if any, and incorporate feedback receive