·        ·         Phone banking tele callers’ management

        ·         Product, process & IRDAI Certification training to new joining phone banking officers

        ·         Objection Handling

        ·         Driving Numbers on floor

        ·         On call coaching & feedbacks

        ·         Floor management, protection & pension products - excellent knowledge

        ·         Customer profiling

        ·         Regular product & process refreshers to vintage phone banking officers

        ·         Spontaneous response with customers
         Data analysis with MIS

        ·         Overall responsibility of sales target from logins to issuance